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Location: Ciudad de México (Hybrid in Polanco offices)
Please apply with an English version of your resume.
The IT Network Engineer provides on-site IP network support for AVEVA office in Mexico City and remote support for other AVEVA global offices.
You will implement and support network and security infrastructures and services in a large enterprise.
This is a mid-level network engineering position with terrific opportunity for the candidate to gain experience in IP networking and cyber security.
Responsibilities - You will do:
Helping implement new networks, hardware upgrades and hardware replacement.
Implementing network infrastructure changes, including Moves, Adds and Changes.
Performing software upgrades and patching management activities on network devices such as routers and switches, and on security appliances such as firewalls and Web Applications firewalls.
Troubleshooting and resolving network and application problems reported.
Responding to service requests submitted by end users. Review and assign requests to other team members or, where appropriate, implement the requested service.
Managing incident and service requests according to established processes and escalate incident tickets to third-party service providers or to Senior Network Engineers.
Helping update network monitoring tools by following approved processes as well as helping maintain documents and data associated with network infrastructures and services such as CMDB, FAQ, helpdesk scripts and detailed network designs.
Accomplishing tasks both independently and collaboratively.
Provide on-call coverage as a member of a team providing 24x7 support.
Skills and qualifications - You will have:
4+ years of experience implementing and supporting IP networks
Strong knowledge of LAN, WAN and WiFi technologies and protocols
Good understanding of routing, switching, and security fundamentals such as firewalls, including working with firewall rules and configuration
Good understanding of networking concepts, including topics covered in Cisco CCNA
Experience troubleshooting network connectivity issues and MS Windows operating system, including troubleshooting
Experience working with ServiceNow or other similar platforms
Good knowledge of Microsoft Office software, especially Word, Excel, PowerPoint and Visio.
Network design experience
Security knowledge, especially with firewalls
Familiarity with Linux, MacOS, Apple iOS and Android
Advanced English language level is required
Desirable Knowledge and Skills – A PLUS
Understanding or working experience with Cisco SDA and DNAC
Understanding or working experience with Cisco SDWAN
Understanding or working experience with Cloud networking such as Microsoft Azure
Cisco CCNA or CCNP certification
Scripting and programming skills such as Python and PowerShell
AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.